Last updated: August , 2026
This Privacy Policy explains how Camel Motion (“Camel Motion,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you download, access, subscribe to, or use the Roku Remote mobile application, related websites, customer-support services, and any other services that link to this Privacy Policy collectively referred to as the “App” or “Services.”
Roku Remote is an independently developed mobile application that allows users to discover, connect to, and control compatible Roku streaming devices and Roku-enabled televisions through a mobile device.
By using the App, you acknowledge the information-processing practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.
The owner and operator of Roku Remote is Camel Motion.
For the purposes of applicable privacy and data-protection laws, Camel Motion is the data controller responsible for personal data processed through the App, except where another company independently determines how it processes information through its own services.
Camel Motion
Email: [email protected]
Roku Remote is an independent third-party application developed and operated by Camel Motion.
Camel Motion is not affiliated with, sponsored by, endorsed by, authorized by, certified by, or officially associated with Roku, Inc.
References to Roku, Roku devices, Roku televisions, Roku services, Roku channels, or related technologies are used only to describe the App’s intended compatibility and interoperability.
Such references do not imply a partnership, commercial relationship, authorization, certification, sponsorship, or endorsement.
Roku and all related names, logos, product names, and trademarks are the property of Roku, Inc. All other third-party trademarks and brand names belong to their respective owners.
Compatibility, device discovery, connection success, remote commands, keyboard input, channel-launching functions, voice features, volume controls, power controls, and other capabilities may vary depending on:
Camel Motion does not guarantee compatibility with every Roku device, television, firmware version, network, channel, or feature.
This Privacy Policy applies to information processed through:
This Privacy Policy does not apply to information independently collected or processed by Roku, Apple, Google, streaming services, channels, advertisers, television manufacturers, internet-service providers, or other third parties.
Those companies process information under their own privacy policies and terms.
The information we collect depends on the features you use, the permissions you grant, the version of the App installed, your mobile platform, and the services enabled in your region.
We may receive information that you voluntarily provide, including:
You should not send passwords, complete payment-card details, sensitive financial information, government identifiers, or confidential third-party information through support communications.
We or our service providers may automatically collect or receive technical information such as:
We do not collect precise GPS location information solely to provide standard remote-control functionality.
The App may access your local network to discover and communicate with compatible Roku devices and televisions.
Depending on the device and network, the App may process:
This information is used to identify compatible devices on the same network and perform commands requested by the user.
Some local-network information may remain stored locally on your mobile device to remember a previously selected Roku device and improve reconnection.
The App does not require your Roku account password to perform ordinary local-network remote-control functions.
When you use the App, we may process information about App interactions, including:
Remote commands are transmitted to the selected compatible device to perform the action requested by you.
The App does not independently obtain your complete Roku viewing history merely because it functions as a remote control.
However, search terms, keyboard input, channel-launch requests, playback commands, or similar activity may reveal information about the content, applications, or services you intend to access.
Camel Motion does not use private keyboard input, search terms, or voice commands for unrelated behavioral advertising.
If voice-control or voice-search functionality is available, the App may request access to your microphone.
When you intentionally activate a voice feature, the App may process:
Voice information may be processed by:
The App does not continuously listen to or record you in the background.
Microphone access is activated only when you choose to use a voice feature, subject to your device settings and permissions.
Voice commands are used to perform your requested action, provide speech recognition, troubleshoot voice functionality, or protect the security and integrity of the Services.
Camel Motion does not use voice recordings to identify you through biometric voice recognition and does not use voice information for unrelated targeted advertising.
If the App displays advertisements or uses advertising-measurement services, we and our advertising partners may collect or receive:
Advertising may be contextual or personalized, depending on your consent, device settings, region, and applicable law.
If you purchase a subscription, free trial, one-time purchase, or premium access, we may receive limited transaction-related information from Apple, Google, or a subscription-management provider, including:
Payments are processed by the Apple App Store or Google Play Store.
Camel Motion does not directly collect or store your complete payment-card number, bank-account details, Apple Pay credentials, Google Pay credentials, or app-store password.
The App may request access to certain device functions when required for a feature you choose to use.
Local-network permission is used to search for, identify, connect to, and communicate with compatible Roku devices and televisions connected to your Wi-Fi network.
Without this permission, the App may be unable to discover or control a Roku device.
Microphone permission is used only when you activate a voice-control or voice-search feature.
You may deny or revoke microphone access, but voice functionality will not be available.
Speech-recognition permission may be requested to convert voice commands into text or device instructions.
Notification permission may be used to provide:
Where required, the App may request permission to access an advertising identifier or track activity across apps and websites owned by other companies.
You may deny this permission. Denying tracking permission will not necessarily remove all advertising but may reduce the personalization of advertisements.
Internet access may be required for:
You can manage or revoke permissions through your mobile-device settings. Certain functions may not work properly when required permissions are disabled.
Camel Motion may use information for the following purposes:
We may combine information collected from different parts of the Services when reasonably necessary for these purposes.
We do not use private voice commands, keyboard input, or remote-control searches to create unrelated advertising profiles.
Where applicable privacy laws require a legal basis, Camel Motion processes personal data based on one or more of the following:
We process information when necessary to provide the App, establish a device connection, perform remote commands, manage subscriptions, provide premium access, or respond to a request.
We may rely on your consent for:
You may withdraw consent through your device settings or by contacting us. Withdrawal does not affect processing that occurred before consent was withdrawn.
We may process information where reasonably necessary for legitimate interests such as:
We consider the possible effect on users before relying on legitimate interests.
We may process or retain information when necessary to comply with applicable laws, regulations, legal processes, accounting obligations, tax obligations, or lawful government requests.
We may process information where necessary to prevent harm, investigate unlawful activity, protect users, or defend the rights and security of Camel Motion or others.
We may use analytics, diagnostic, and crash-reporting technologies to understand how the App is used, monitor performance, identify technical problems, and improve functionality.
Depending on the App version, these services may include:
These providers may process device information, App identifiers, IP addresses, approximate locations, feature interactions, session information, crash reports, error logs, and subscription events under their own privacy policies.
Analytics information is generally used in aggregated or pseudonymous form. However, certain identifiers may be processed when necessary for service operation, support, security, fraud prevention, or legal compliance.
The App may display advertisements.
Advertising partners may use device identifiers, advertising identifiers, IP addresses, approximate locations, App interactions, and advertising events to:
Camel Motion does not sell personal information in exchange for money.
However, disclosure of advertising identifiers or App activity to certain advertising partners may be considered a “sale,” “sharing,” or processing for targeted advertising under some U.S. state privacy laws.
Where applicable, you may opt out by:
Opting out of personalized advertising does not necessarily remove all advertisements. You may continue to receive contextual or non-personalized advertising.
We do not knowingly sell or share for targeted advertising the personal information of users under 16 years of age.
The App may offer:
The available price, subscription period, trial period, renewal terms, and included features are displayed on the purchase screen before you confirm a transaction.
Purchases and subscription payments are processed through the Apple App Store or Google Play Store.
Subscriptions may automatically renew unless canceled through the relevant app-store account before the applicable renewal deadline.
You are responsible for reviewing the purchase information shown by Apple or Google before completing a transaction.
Camel Motion may receive limited purchase and entitlement information so that the App can verify your subscription and provide premium features.
Refund requests, billing disputes, payment-method changes, and app-store subscription management are generally handled by Apple or Google under their applicable policies.
Camel Motion may disclose limited information to the following categories of recipients.
We may share information with providers that help us:
Purchase, subscription, device, diagnostic, and permission-related information may be processed by Apple or Google when you use their operating systems, app stores, payment services, speech-recognition services, or other platform features.
Information necessary to perform a command may be transmitted to the compatible Roku device or related Roku service you choose to control.
Roku may independently process information associated with your device, Roku account, channels, search activity, voice requests, streaming activity, or use of Roku services under Roku’s own privacy policy.
Where advertising is enabled, limited device, advertising, usage, and interaction information may be disclosed to advertising networks, advertising partners, attribution providers, and measurement services.
We may disclose information when reasonably necessary to:
Information may be transferred in connection with a merger, acquisition, financing, restructuring, reorganization, bankruptcy, sale of assets, or other business transaction, subject to applicable law.
Camel Motion does not permit service providers to use personal data for purposes unrelated to the services they provide to us, except where independently disclosed by the provider and permitted by law.
The App communicates with compatible Roku devices and may help you access or control Roku channels, streaming applications, and third-party services.
Roku, streaming providers, channel operators, television manufacturers, advertisers, and other third parties may independently collect information, including:
Camel Motion does not control how Roku or other third parties collect, use, retain, or share information.
Their practices are governed by their own privacy policies, account settings, and contractual terms.
This Privacy Policy applies only to information processed by Camel Motion through Roku Remote and does not replace or modify Roku’s privacy policy.
The mobile App does not directly rely on traditional browser cookies for its standard remote-control functions.
However, Camel Motion websites and third-party services integrated into the App may use:
These technologies may be used for service operation, analytics, diagnostics, subscription validation, advertising, attribution, security, fraud prevention, and remembering preferences.
You may be able to control certain technologies through your browser, mobile-device, advertising, consent, or App settings.
Camel Motion may process and store information in the United Arab Emirates and in other countries where its service providers, analytics providers, cloud providers, advertising partners, subscription providers, support tools, or technical infrastructure are located.
These countries may have data-protection laws that differ from those in your country of residence.
Where required by applicable law, Camel Motion will use reasonable safeguards designed to protect personal data transferred internationally. Such safeguards may include contractual protections, approved transfer mechanisms, access restrictions, and security measures.
Information processed outside your country may be subject to the laws and lawful requests of the jurisdiction in which it is processed.
Camel Motion retains personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
Local-network and connected-device information may be processed temporarily to identify and communicate with a compatible device.
Information about a selected device may remain stored locally on your mobile device so the App can remember and reconnect to it.
Voice information is retained only as reasonably necessary to process the requested command, provide the feature, maintain security, or satisfy legal requirements. Third-party speech-recognition services may apply their own retention practices.
Analytics records, advertising records, crash logs, subscription-validation information, and support communications may be retained for a reasonable period consistent with the purposes described in this Policy.
When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely destroy it, unless a longer period is required or permitted by law.
Camel Motion uses reasonable administrative, technical, and organizational measures designed to protect information against:
Security measures may include access controls, limited employee or contractor access, encryption where appropriate, secure service providers, logging, monitoring, and technical safeguards.
No method of electronic transmission, wireless communication, or data storage is completely secure. Camel Motion cannot guarantee absolute security.
Users are responsible for:
A Roku device or television may be shared by multiple members of a household.
When you use the App to connect to or control a shared device, remote commands, search terms, keyboard input, channel-launch requests, or device information may affect or relate to other users of that device.
You should use the App only with devices you own or are authorized to control.
If you provide personal information about another person through the App or customer support, you confirm that you have the right or permission to provide that information.
Roku Remote is not directed to children under 13 years of age.
Camel Motion does not knowingly collect personal data directly from children under 13 without appropriate parental or guardian authorization where required.
The App is intended to function as a general-purpose remote-control utility and is not designed as a child-directed streaming or entertainment service.
We do not knowingly use personal information from users under 16 for targeted advertising or sell or share such information as defined by applicable U.S. state privacy laws.
If you are a parent or guardian and believe a child has provided personal data to Camel Motion without appropriate consent, contact [email protected].
We will review the request and take reasonable steps to delete the information where required.
Depending on your country or region, you may have the right to:
These rights may be limited by applicable exceptions. For example, we may retain information when required for legal compliance, security, fraud prevention, dispute resolution, or the establishment or defense of legal claims.
To exercise a privacy right, contact:
Please include sufficient information to identify the App and explain your request.
We may need to verify your identity before completing a request. Verification may involve confirming information associated with your support communications, device, purchase, or App usage.
An authorized agent may submit a request on your behalf where permitted by law. We may require evidence of authorization and may separately verify your identity.
This section supplements the rest of the Privacy Policy for residents of U.S. states that provide specific consumer privacy rights, including California and other states with applicable comprehensive privacy laws.
During the preceding 12 months, Camel Motion may have collected or processed the following categories, depending on the features used:
Examples include:
Examples include:
Examples include:
Approximate location may be inferred from an IP address. We do not collect precise GPS location solely for standard remote-control functions.
Voice commands or audio may be processed when a user intentionally activates a voice feature.
Examples include:
Limited inferences may be generated from App activity for fraud prevention, App improvement, advertising, or understanding feature preferences.
We do not collect biometric information for the purpose of uniquely identifying a person.
We may obtain personal information:
We collect and process these categories to:
Information may be disclosed to:
Camel Motion does not sell personal information for monetary payment.
Certain disclosures of advertising identifiers or App interaction data to advertising partners may be treated as a sale, sharing, or targeted advertising under applicable state law.
Users may opt out through available device or App privacy controls or by contacting [email protected].
Subject to applicable law and exceptions, eligible residents may have the right to:
Camel Motion does not use personal data to make decisions that produce legal or similarly significant effects through automated profiling.
California residents may request information about certain disclosures of personal information to third parties for their direct-marketing purposes where applicable.
Camel Motion does not disclose private voice commands, private keyboard input, or remote-control search terms to third parties for their independent direct-marketing purposes.
Users in the European Economic Area, United Kingdom, Switzerland, and other regions with similar privacy laws may have rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
Where processing is based on legitimate interests, you may object based on your particular circumstances.
Where processing is based on consent, you may withdraw consent at any time through the relevant device setting or by contacting us.
You may also lodge a complaint with the data-protection authority in your country or region.
Camel Motion may be required to retain certain information despite a request when necessary to comply with law, establish or defend legal claims, protect security, or fulfill another lawful purpose.
The App may include links to or interfaces with:
Camel Motion does not operate or control these third-party services.
We encourage you to review their privacy policies and terms before interacting with them.
Camel Motion is not responsible for the content, security, availability, privacy practices, or data-processing activities of third-party services.
Camel Motion may update this Privacy Policy from time to time to reflect:
When changes are made, we will update the “Last updated” date.
Where required, we may provide additional notice through the App, an app-store listing, email, a website notice, or another appropriate method.
Your continued use of the App after an updated Privacy Policy becomes effective means that you acknowledge the revised Privacy Policy.
This Privacy Policy is governed by the laws applicable to Camel Motion’s place of operation, namely the United Arab Emirates and, in particular, the Emirate of Dubai, without regard to conflict-of-law principles.
Mandatory privacy, data-protection, and consumer-protection rights available in a user’s country or region are not limited by this section.
For questions, complaints, privacy requests, advertising opt-outs, or other communications relating to this Privacy Policy or Roku Remote, contact:
Camel Motion
Email: [email protected]
