Last Updated: Oct, 2026
This Privacy Policy explains how Camel Motion Inc. (“Camel Motion,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you use our mobile application, Apple Watch application, website, connected vehicle features, subscription services, and related products (collectively, the “Service”).
Our Service is designed to help users manage their vehicles, store vehicle-related information, track maintenance, view supported vehicle data, and access supported connected vehicle features where available. Certain features may depend on your vehicle make, model, year, region, connected-services account, vehicle manufacturer support, third-party API availability, and active subscriptions with your vehicle manufacturer or connected-service provider.
This Service is independent and is not affiliated with, endorsed by, sponsored by, or approved by any vehicle manufacturer unless expressly stated in writing.
We may collect the following categories of information depending on how you use the Service.
A. Account Information
When you create an account or contact us, we may collect:
Name
Email address
Phone number, if provided
Account login details
Support messages
Subscription status
Country or region
User preferences
B. Vehicle Information
When you add a vehicle, we may collect information such as:
Vehicle make
Vehicle model
Vehicle year
Trim or variant
Fuel type or EV type
Vehicle nickname
VIN, if provided or required for compatibility
License plate number, if provided
Odometer value
Service history
Maintenance records
Insurance information
Registration details
Warranty information
Vehicle documents uploaded by you
C. Connected Vehicle Data
If you choose to connect a supported vehicle account or connected vehicle service, we may collect or receive vehicle data depending on permissions granted, availability, and API support. This may include:
Vehicle identification information
Odometer
Fuel level
Battery level or EV charge state
Estimated range
Vehicle location
Lock status
Door, trunk, hood, or window status where supported
Tire pressure where supported
Charging status where supported
Service or diagnostic information where supported
Vehicle command status, such as lock or unlock result
Not every vehicle supports every data type. Data availability depends on make, model, year, trim, region, connected-services account, OEM plan, and third-party API support.
D. Remote Command Information
If remote commands are available for your vehicle, we may process command-related information such as:
Lock request
Unlock request
Remote command time
Command status
Error response
Device used to send command
Authentication confirmation, such as biometric confirmation status where supported
Audit logs for safety and fraud prevention
We do not guarantee that a command will be delivered instantly or successfully. Vehicle network connectivity, OEM service availability, account status, and third-party API availability may affect command performance.
E. Location Information
With your permission, we may collect or process location information for features such as:
Finding your parked vehicle
Showing vehicle location where supported
Saving parking location
Navigation back to vehicle
Security and fraud prevention
Connected vehicle location status
You can disable location permission through your device settings, but some features may not work properly.
F. Documents and Uploaded Content
You may choose to upload or store vehicle-related documents, including:
Driver license
Insurance card
Registration documents
Vehicle title
Service invoices
Warranty documents
Photos of your vehicle
Parking photos
Repair estimates
Other vehicle-related documents
You are responsible for ensuring you have the right to upload and store this information.
G. Payment and Subscription Information
Payments and subscriptions are processed through Apple App Store, Google Play, or another approved payment provider. We may receive limited payment-related information, such as:
Subscription product purchased
Subscription status
Renewal status
Trial status
Purchase history
Transaction identifiers
Refund or cancellation status
We do not store full credit card numbers when payment is processed by app stores or third-party payment processors.
H. Device, Usage, and Analytics Information
We may collect:
Device model
Operating system
App version
Language
Country or region
IP address
Device identifiers
Advertising identifiers, where permitted
Crash logs
Diagnostic data
App interactions
Feature usage
Session activity
Subscription flow events
Compatibility-check events
I. Apple Watch and Wearable Data
If you use our Apple Watch application, we may collect limited app usage and connected feature data such as:
Watch app interactions
Vehicle status views
Remote command attempts
Device type
Error logs
Sync status between iPhone and Apple Watch
Apple Watch remote features are available only for supported vehicles and supported connected services.
We use information to:
Provide and operate the Service
Create and manage user accounts
Add and manage vehicles
Check vehicle compatibility
Display supported vehicle data
Process remote commands where supported
Store vehicle documents
Track service, maintenance, and expenses
Provide parking and location features
Sync data across devices
Manage subscriptions
Prevent fraud, misuse, and unauthorized access
Improve app performance
Provide customer support
Send service-related notifications
Send marketing communications where permitted
Analyze app usage and improve features
Comply with legal obligations
Enforce our Terms of Use
We may use vehicle compatibility information to help determine whether your vehicle may support certain features. However, compatibility results are informational and may not guarantee that your specific vehicle will support all features.
Connected vehicle features may depend on:
Vehicle make
Vehicle model
Vehicle year
Trim or equipment package
Country or region
Active OEM connected-services subscription
Vehicle manufacturer account status
Third-party API support
Vehicle network connectivity
App permissions
Device permissions
Safety or security restrictions
We may store compatibility-check results to improve the Service and reduce unsupported subscription experiences.
We may share information with the following categories of service providers and partners:
A. Cloud and Hosting Providers
To host app data, documents, logs, and backend systems.
B. Authentication Providers
To help users sign in securely.
C. Subscription and Payment Providers
To process purchases, manage subscriptions, verify receipts, and process cancellations or refunds.
D. Connected Vehicle API Providers
If you choose to connect your vehicle, we may share or receive information through approved connected vehicle API providers or vehicle account connection services.
E. Analytics and Crash Reporting Providers
To understand app performance, fix bugs, and improve user experience.
F. Customer Support Tools
To respond to user questions, support requests, refund issues, and compatibility complaints.
G. Advertising and Attribution Partners
Where permitted, we may use advertising identifiers, attribution events, and campaign data to measure marketing performance.
H. Legal, Safety, and Compliance
We may disclose information if required to comply with law, enforce our terms, protect user safety, prevent fraud, investigate security issues, or respond to legal requests.
We do not sell personal information in the traditional sense. Some privacy laws define certain advertising or analytics sharing as a “sale” or “sharing.” Where required, we provide opt-out rights.
Where possible, vehicle account connections should occur through secure authorization flows provided by third-party connected vehicle API providers or OEM-supported systems. You should not share vehicle account credentials unless the app specifically provides a secure and authorized connection method.
We do not want users to provide vehicle account passwords through insecure channels such as email, chat, or support messages.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. These may include:
Encryption in transit
Encryption at rest where appropriate
Access controls
Token protection
Secure authentication
Audit logs for remote commands
Fraud monitoring
Limited employee access
Data deletion procedures
No system is 100% secure. Users should protect their account credentials, device passcode, Apple ID, Google account, vehicle account, and connected-services account.
For safety and fraud prevention, we may keep logs of remote command activity, including lock/unlock attempts, timestamps, device identifiers, command success or failure, and related diagnostic information.
These logs help us:
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
Typical retention may include:
Account data: while your account remains active
Vehicle records: until deleted by you or your account is deleted
Uploaded documents: until deleted by you or your account is deleted
Subscription records: as required for accounting, tax, and app-store compliance
Remote command logs: for a reasonable period needed for safety, security, fraud prevention, and support
Analytics data: retained in aggregated or pseudonymous form where possible
You may request deletion of your account and data by contacting us.
Depending on your location, you may have rights to:
Access your personal information
Correct inaccurate information
Delete personal information
Export your information
Object to certain processing
Restrict certain processing
Opt out of marketing
Opt out of sale or sharing where applicable
Withdraw consent for optional permissions
Appeal certain privacy decisions
To exercise rights, contact us at: [email protected]
We may need to verify your identity before fulfilling a request.
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These may include the right to know, delete, correct, and opt out of certain sharing.
Categories of personal information we may collect include identifiers, commercial information, internet or device activity, geolocation data, user-generated content, and inferences based on app usage.
We do not knowingly sell personal information of users under 16.
The Service is not intended for children under 13 or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate action.
Camel Motion Inc. is based in the United States. If you use the Service from outside the United States, your information may be processed in the United States or other countries where our service providers operate. These countries may have privacy laws different from your country.
We may send service-related messages, product updates, compatibility alerts, subscription notices, and promotional messages where permitted. You may opt out of marketing emails, but we may still send important service or account messages.
The Service may integrate with or link to third-party services, including app stores, payment processors, connected vehicle providers, maps, analytics tools, and vehicle manufacturer websites. We are not responsible for the privacy practices of third parties.
We may update this Privacy Policy from time to time. If changes are material, we may notify you through the app, email, website, or app-store update notes. Continued use of the Service after changes means you accept the updated policy.
For privacy, support, legal, or subscription questions, contact:
Camel Motion Inc.
Email: [email protected]
